Name: 
 

Day 5


Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 1. 
If your hard drive is working too slowly, what should you do to try and solve this problem?
a.
Realign the optical drive within the computer case.
b.
Replace the drive.
c.
Uninstall and reinstall the drivers. Install updated drivers.
d.
Delete all unneeded files and defragment the drive.
 

 2. 
True or False? The vast majority of problems with SCSI disks are due to incorrect formatting of the disks.
a.
True
b.
False
 

 3. 
True or False? When the computer cannot boot, the drive may be disconnected, damaged, or not recognized by the BIOS. In this case, you would need to visually inspect, reconnect, and enable the drive in CMOS setup utility.
a.
True
b.
False
 

 4. 
True or False? If the optical drive door won't open, the first thing you should do is open My Computer and right-click the drive icon, then choose Eject.
a.
True
b.
False
 

 5. 
If at system startup, you are not hearing fan noise, the power light does not come on and you are receiving POST errors between 020 and 029, what would this be an indication of?
a.
The wrong memory type was installed.
b.
A power problem on the local system.
c.
Chip creep.
d.
Out-of-date BIOS information.
 

 6. 
True or False? An alternative to using a multimeter is using a power supply tester.
a.
True
b.
False
 

 7. 
Wires are color-coded as to their voltages. What color wire is a +5 voltage?
a.
Yellow wire
b.
Blue wire
c.
Red wire
d.
White wire
 

 8. 
What is the first step you should take when testing a power supply?
a.
Remove the computer cover.
b.
Disconnect all cables.
c.
Shut down the computer.
d.
Measure the output from the power supply.
 

 9. 
What may be the problem if your computer boots, but the screen remains blank?
a.
Your motherboard is broken.
b.
Your processor has overheated.
c.
The system board has a short.
d.
Memory is not correct for the system.
 

 10. 
Your computer does not boot and POST beep codes are heard. What may be the cause of this?
a.
Your motherboard is broken.
b.
CPU cannot communicate with memory due to the memory being improperly installed or the BIOS not recognizing the memory.
c.
Your processor has overheated.
d.
The system board has a short.
 

 11. 
What is one of the first things you should do when troubleshooting a memory problem?
a.
Check for BIOS upgrades.
b.
Swap memory between slots.
c.
Verify memory was installed properly.
d.
Perform a virus scan.
 

 12. 
True or False? Many memory modules include error-checking mechanisms to protect data.
a.
True
b.
False
 

 13. 
True or False? Most problems with CPUs can be attributed to overheating, chip creep, and outright failure.
a.
True
b.
False
 

 14. 
What should you do if you suspect chip creep is the cause of your CPU problems?
a.
Restart the computer.
b.
Verify that the fan is functioning.
c.
Replace the CPU.
d.
Reseat the CPU.
 

 15. 
True or False? Because CPUs are prone to damage from overheating, you should always consider the cooling system components when you are troubleshooting CPU issues.
a.
True
b.
False
 

 16. 
True or False? When a processor is defective, you need to make fixes to the existing processor before trying to install a new one.
a.
True
b.
False
 

 17. 
Problems with cooling systems can often manifest themselves as what type of problem?
a.
Storage device problem
b.
Power supply problems
c.
System board problems
d.
CPU problems
 

 18. 
True or False? System board problems can be among the most difficult to recognize and diagnose. If you have eliminated all of the components, the software, and the operating system as not being the problem, then you should check that the system board is not the problem.
a.
True
b.
False
 

 19. 
True or False? When you examine a system board, you will find that there are many components on the board that are actually repairable.
a.
True
b.
False
 

 20. 
True or False? While troubleshooting a system board problem, if the computer displays error messages, research the messages to determine a possible cause.
a.
True
b.
False
 

Multiple Response
Identify one or more choices that best complete the statement or answer the question.
 

 21. 
What types of things can cause a power sag?
 a.
Many electrical systems starting up at once.
 b.
Not enough memory installed.
 c.
Chip creep.
 d.
Electric company equipment failure.
 

 22. 
Common memory issues include which of the following?
 a.
The computer crashes.
 b.
The computer does not boot.
 c.
Exceeding the maximum amount of RAM.
 d.
The wrong memory type was installed.
 

 23. 
What are the common sources of system board related problems?
 a.
Computer viruses infecting the system, including the BIOS.
 b.
Updated BIOS.
 c.
CMOS battery is not holding the BIOS information.
 d.
Physical damage to the system board.
 e.
Loose connections between system components and the system board.
 

 24. 
What actions can you take to prevent system board problems?
 a.
Handling it with care.
 b.
Be sure not to bend or break any of the pins.
 c.
Be sure not to overtighten the screws.
 d.
Be sure to use proper surge protection.
 e.
Be sure to push down hard when installing.
 



 
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