Name: 
 

Day1Ch3


Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 1. 
As an A+ technician, your basic toolkit should include which of the following?
a.
Tweezers
b.
Rubbing alcohol
c.
Paper clips
d.
Digital multimeter
 

 2. 
True or False? CMOS RAM stores information regarding the computer setup and has its own battery backup.
a.
True
b.
False
 

 3. 
True or False? Software diagnostics tests can assist you in detecting, repairing, and preventing both hardware and software problems.
a.
True
b.
False
 

 4. 
Static electricity is defined as which of these?
a.
The build-up of a stationary electrical charge on an object.
b.
A spark between two stationary objects.
c.
A high voltage from a stationary object.
d.
A shock from an electrical outlet.
 

 5. 
True or False? Electrostatic discharge occurs when electrons rush from one body with a static electrical charge to another with an unequal charge.
a.
True
b.
False
 

 6. 
True or False? As an A+ technician, you can discharge yourself by touching a painted metal part of the computer case before touching any components.
a.
True
b.
False
 

 7. 
As an A+ technician, which of these would most likely cause damage to muscles, tendons, and nerves?
a.
Electromagnetic radiation
b.
Tension
c.
Repetitive strain
d.
Office environments
 

 8. 
True or False? If you spill laser printer toner on your skin, you should quickly wash it off with warm water.
a.
True
b.
False
 

 9. 
True or False? The CRTs in computer monitors contain lead, which is a hazardous material and must be disposed of properly.
a.
True
b.
False
 

 10. 
Which of these is the most basic preventative maintenance technique for most computer components?
a.
Visual and audio inspection
b.
Ensuring proper airflow
c.
Driver/firmware updates
d.
Keeping them clean
 

 11. 
True or False? Many functionality issues for drivers and firmware problems can be addressed by updating drivers.
a.
True
b.
False
 

 12. 
True or False? When vacuuming computers you should always use a non-static vacuum.
a.
True
b.
False
 

 13. 
Which of the following should be the first step to take when troubleshooting a computer problem?
a.
Research ideas
b.
Assess the components of the problem
c.
Perform a backup
d.
Verify obvious problems
 

 14. 
True or False? You should document any findings, actions taken, and outcomes to maintain a comprehensive history, for future reference.
a.
True
b.
False
 

 15. 
True or False? When troubleshooting a user's computer, you should try to ask open-ended questions?
a.
True
b.
False
 

 16. 
Once you have discovered and implemented a solution, what should you do next?
a.
Verify that you have reconnected everything properly.
b.
Test the computer logged in as a user.
c.
Restart the computer.
d.
Document your findings.
 

 17. 
Which of these can help you gather information from users?
a.
Using abbreviations and acronyms.
b.
Writing down your thoughts.
c.
Asking the user for time alone with the computer.
d.
Employing active listening techniques.
 

 18. 
True or False? Using gestures and facial expressions will help to reinforce your spoken message.
a.
True
b.
False
 

 19. 
True or False? You should avoid using jargon, abbreviations, and acronyms when speaking with users.
a.
True
b.
False
 

 20. 
True or False? As an A+ technician you are responsible for upholding licensing agreements and policies.
a.
True
b.
False
 

Multiple Response
Identify one or more choices that best complete the statement or answer the question.
 

 21. 
Which of the following is true of the system BIOS?
 a.
It is stored in the ROM and used to start the most basic services of a computer system.
 b.
Every computer has a system BIOS that sets the computer's configuration and environment when the system is powered on.
 c.
Computers can have more than one BIOS to control other system functions.
 d.
On all computer models, you must press the F12 key at startup to enter into the system BIOS.
 

 22. 
The Power-on Self Test verifies the functionality of what components?
 a.
CPU
 b.
BIOS
 c.
Fan
 d.
Disk drive
 

 23. 
Which of the following are considered ways you can protect against ESD in your work environment?
 a.
Grounding yourself before touching electronic equipment.
 b.
Using a fan to keep the electrons moving through the air.
 c.
Using a humidifier to speed up static discharge from insulators.
 d.
Using an air ionizer to release negative ions into the air.
 

 24. 
Which of the following are potential electrical injuries when servicing computer equipment?
 a.
Burns
 b.
Electric shock
 c.
Bruises
 d.
Death
 

 25. 
Eye strain is a very common health problem for people working in the computer field. Which of these is a symptom of eye strain?
 a.
Dizziness
 b.
Double vision
 c.
Headaches
 d.
Difficulty focusing
 

 26. 
A Materials Safety Data Sheet (MSDS) must contain which of these?
 a.
Protective equipment
 b.
Disposal information
 c.
Environmental effects
 d.
Spill and leak procedures
 

 27. 
Which of these cleaning supplies can be used when cleaning computers and electronics?
 a.
Paper towels
 b.
Cotton swabs
 c.
Latex gloves
 d.
Artist's paint brush
 

 28. 
Which of these items should you use to clean keyboards?
 a.
Rubbing alcohol
 b.
Compressed air
 c.
Toothpick
 d.
Window cleaner
 

 29. 
If you are unable to solve a problem, what should you do?
 a.
Ask your colleagues for suggestions.
 b.
Research the problem on the web.
 c.
Read manuals regarding the problem.
 d.
Have another colleague fix the problem.
 

 30. 
As an A+ technician, which of these are considered appropriate professional conduct?
 a.
Ranking the urgency of customers' needs.
 b.
Treating all information confidentially.
 c.
Minimizing the customers' problems.
 d.
Being aware of the office culture and respond accordingly.
 



 
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